KCB Bank Kenya Limited, commonly known as KCB Bank Kenya, is one of the largest commercial banks in Kenya, and their opening hours are often debated.Thank you for reading this post, don't forget to subscribe!
The bank offers retail, corporate, SME, and institutional clients various financial services and products. KCB has the largest branch network in Kenya, with over 180 branches nationwide.
In addition, it has over 800 ATMs and cash deposit machines for 24-hour self-service banking.
KCB’s branch opening hours are important for customers to know so they can visit branches during operating times to carry out transactions or speak to customer service staff.
The bank’s opening hours may vary between urban branches in major towns and branches in rural areas.
Overall, KCB branches typically operate on weekdays from 9 a.m. to 3 p.m., closing briefly for lunch breaks between 1 p.m. and 2 p.m.
On Saturdays, most KCB branches are open between 9 am to 12 noon. However, some branches in major shopping malls and cities are open until 3 p.m. on Saturdays.
KCB branches remain closed on Sundays and public holidays. Customers are advised to check the opening hours of their nearest branch, especially if visiting on Saturdays, as operating hours may differ.
KCB Opening Hours in Kenya
The bank offers 24-hour service through its digital platforms for transactions that do not require visiting a branch.
Customers can use KCB mobile banking, internet banking, ATMs, and cash deposit machines to conduct transactions outside branch opening hours.
Transactions possible through these channels include balance inquiries, mini statements, funds transfers, bill payments, and mobile money integration.
However, customers need to visit a KCB branch during the stated opening hours for services like account opening, loan application, checkbook requisition, and foreign exchange transactions.
Customers can avoid inconvenience by checking branch hours in advance through the branch locator tool on KCB website and only visiting during operating times.
Weekday Opening Hours
KCB branches nationwide operate from 9 am to 3 pm, closing briefly for one one-hour lunch break on weekdays.
The standard weekday opening hours are as follows:
- Open from 9 am to 1 pm
- Close from 1 pm to 2 pm for lunch break
- Reopen from 2 pm to 3 pm
These weekday hours apply to most urban and rural branches countrywide. During weekday opening hours, customers can carry out various transactions and services, including:
- Cash deposits and withdrawals
- Cheque deposits
- Account opening
- Loan application and processing
- Foreign exchange services
- Customer inquiries and issues
However, customers should remember that, due to the lunch break, no banking services are available on weekdays in all branches from 1 pm to 2 pm on weekdays.
Some branches have security guards who may request customers unaware of the lunch break to return after 2 p.m.
It is advisable to visit branches before 1 p.m. to avoid having to take a break in your transaction for the lunch hour.
Branches get busier closer to 1 p.m. as staff try to serve customers quickly before closing for lunch break.
Going to the branch earlier in the morning or after 2 pm will mean shorter queues and more convenient service.
Saturday Opening Hours
On Saturdays, KCB branches have shorter opening hours compared to weekdays. The Saturday hours are from 9 am to 12 noon.
Most branches operate within these hours only on Saturdays. This means customers have only 3 hours to visit the branch on Saturday morning to conduct transactions.
However, some major branches in busy areas like shopping malls may open until 3pm on Saturdays.
These branches include:
- KCB Moi Avenue Branch
- KCB Kenyatta Avenue Branch
- KCB Galleria Branch, Langata
- KCB Westgate Branch, Westlands
- KCB Junction Branch
Customers should check beforehand if their nearest branch falls among those open until 3pm on Saturdays. Alternatively, they can opt to go to a branch in major malls that are open longer.
Transactions that can be done on Saturday mornings during operating hours are similar to weekdays.
However, because of the shorter opening hours, queues may be longer as many customers rush to beat the 12 noon closing time.
Going early to the branch is advisable to avoid waiting in long queues for service.
Sunday and Public Holiday Opening Hours
KCB branches across the country remain closed on Sundays and public holidays. Customers should take note of the following:
- Branches do not operate at all on Sundays
- All branches remain closed on gazetted public holidays
Public holidays in Kenya when all KCB branches are closed include:
- New Year’s Day (1st January)
- Good Friday
- Easter Monday
- Labour Day (1st May)
- Madaraka Day (1st June)
- Mashujaa Day (20th October)
- Jamhuri Day (12th December)
- Christmas Day (25th December)
- Boxing Day (26th December)
Customers should avoid making trips to KCB branches on Sundays and public holidays as they will find doors closed and no service. Instead, they should use alternate digital banking channels for urgent transactions.
With mobile banking, customers can check balances, pay bills, transfer funds, and buy airtime on Sundays and public holidays when branches are closed.
KCB also has over 800 ATMs countrywide, available 24/7 for cash withdrawals and other automated services.
By leveraging these channels, customers can still bank conveniently even when branches are not operating.
Customers are advised to use the KCB branch locator tool on the bank’s website and mobile app to avoid unnecessary trips to closed branches.
The branch locator enables you to:
- Find your nearest branch
- View its physical address
- Get contact details like phone and email
- Check the opening hours before visiting
Using the tool, you can confirm the exact weekday and Saturday opening hours of the branch you intend to visit.
This helps avoid going to a branch when closed only to find doors shut and having to come back another day.
On the KCB website and app, enter your location or let the GPS detect your current location. The branch locator will display branches near you in order of proximity.
Click on a specific branch for details, including the opening hours. This information is reliable since any changes are updated promptly on the branch locator.
Alternatively, you can filter the search results to display only branches open on a Saturday if that is the day you want to visit.
This way, you immediately see which nearby branches are open on Saturday and their operating hours.
While visiting the branch during opening hours is the best way to get served, customers can also contact KCB branches by phone or email.
The contacts of each branch are displayed on the branch locator and can also be found on the branch premises.
Calling the branch allows you to:
- Enquire about opening times
- Get clarification on certain services
- Book an appointment with a banking officer
Most branches have more than one dedicated phone line to receive customer calls. Calling also helps if you want to confirm if a particular branch offers the service you need, so you only visit if they have the capacity to serve you.
Alternatively, you can email the branch’s designated email address to make inquiries or book appointments.
Note that the branch may not respond immediately to emails since officers serve walk-in clients first. For fastest response, calling the branch directly is recommended over email contact.
24-Hour Digital Banking
While branches have limited opening hours, KCB also offers 24-hour banking services through digital platforms, enabling customers to transact anytime:
KCB Mobile Banking
The KCB mobile banking app allows customers to use various services conveniently from their mobile phone. Transactions possible on the app include:
- Checking account balances and statements
- Funds transfers to bank and mobile money accounts
- Paying bills like utilities and school fees
- Buying airtime and data bundles
- Loan application and repayment
- Cardless withdrawals at KCB ATMs
The app is available on Android and iOS devices. Customers must download the app, register, and set up their accounts to transact 24/7.
KCB Internet Banking
KCB’s online banking platform provides similar services to mobile banking. Customers can use Internet banking on their computers by visiting www.kcbgroup.com to sign in to their accounts and bank conveniently online.
Key services offered on Internet banking include real-time funds transfers, mobile and utility payments, checking balances, and downloading statements, among others.
ATMs and Cash Deposit Machines
KCB has an extensive ATM and CDM network with over 800 locations countrywide. The self-service machines facilitate cash deposits, withdrawals, balance checks, mini statements, and mobile money services.
ATMs and CDMs are located at KCB branches and offsite in convenient locations like shopping malls, fuel stations, hospitals, and office buildings.
KCB machines are available 24/7, enabling customers to conduct transactions outside branch hours.
By embracing these digital banking channels, KCB customers can meet their banking needs conveniently at any time, even when branches are temporarily inaccessible.
To Sum Up
KCB’s branch network facilitates face-to-face banking services during stated opening hours. Knowing the hours enables customers to visit their nearest branch when operational to experience quick and seamless service.
While branches are closed on Sundays and public holidays, KCB’s robust digital banking channels ensure customers can continue enjoying banking services 24/7.
Customers can always confirm operating hours before visiting by using the branch locator tool, checking branch notices, and contacting branches directly.
This knowledge lets customers conveniently plan their branch visits during weekday and Saturday opening hours.
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