How to Fix Roku Spectrum App Not Working

If your Spectrum app not working properly on Roku, although uncommon, it can be a source of frustration.

You may be attempting to launch the Spectrum TV app on your Roku device, only to find that it doesn’t open at all. 

The good news is that several common issues associated with the Roku Spectrum App are typically easy to resolve.

When faced with a non-functional Roku Spectrum App, potential culprits could include issues with internet connectivity, outdated applications, glitches, or configuration problems.

If your internet connection is stable, there are additional steps you can take to address and resolve the functionality of your Roku Spectrum App.

This guide is designed to swiftly address and resolve the problem of a malfunctioning Spectrum app on Roku.

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How to Fix Roku Spectrum App Not Working 

How to Fix Roku Spectrum App Not Working

If you’re facing problems with Spectrum not functioning correctly on Roku, the issue may stem from device compatibility, an outdated app version, server problems, corrupt cache files, or a poor network connection. 

To rectify this, you can ensure your device is compatible, update or reinstall the Spectrum app, and perform power cycling on your Roku device and network router.

1. Power Cycle Modem and router

Slow internet connection can lead to Spectrum app issues on Roku. Power cycling the modem and router is an effective solution. 

Follow these steps:

  • Unplug the router and modem from the power outlet, leaving them unplugged for 30 seconds.
  • Restart your wifi router.
  • Plug the modem back in first and wait for it to reset (approximately one to two minutes).
  • Plug in the router and wait for it to connect.
  • Ensure your network is connected to your Roku device.
  • Open the Spectrum app on Roku; the issue should be resolved.

This method has also proven successful in fixing the Roku error code rlp-999.

2. Turn Off and On Your Device

   You can also try restarting your Roku device:

  •    Unplug your Roku TV from the power outlet and turn it off.
  •    On your TV, hold down the power button for ten to fifteen seconds.
  •    Re-plug it in and switch it on.
  •    Launch the Spectrum app, and the issue ought to be fixed.

3. Update Spectrum Channel

An additional common reason for Spectrum not working on Roku is having an outdated version of the app or channel.

To address this, check for an available updated version of the Spectrum app with the latest firmware:

  • Highlight the Spectrum channel on Roku.
  • Press the Options (*) button to check for updates.
  • Click on Update if there’s a pending update.
  • After updating the app, reboot the TV and reopen the Spectrum app to resume normal functionality.

4. Do a System Restart

An alternative to power cycling is a system restart from the dashboard:

  • Go to settings using your Roku TV remote.
  • Go to System > System restart > Restart.
  • After the TV restarts, try accessing the Spectrum channel again.

5. Remove & Reinstall Spectrum App

The presence of corrupt files may prevent the Spectrum app from launching or cause it to crash on the Home screen, potentially accompanied by Roku code RLP-999. 

Removing and reinstalling the Spectrum app is a proven method to address this issue.

Follow these steps:

  • Highlight the app without opening it.
  • Press the asterisk (*) button on the Roku remote. Click on Remove.     
  • Go to Settings.
  • Select System > System restart > Restart.
  • In the menu options, scroll down to Streaming Channels and press OK.
  • Select Search Channels.
  • Find ‘Spectrum’ from the list.
  • Click on Add Channel and wait for it to be added.
  • Once successfully added, click on Go to the channel to open the Spectrum app on Roku.

6. Clear Cache on Roku TV

If the issue persists, consider clearing the cache on your Roku TV to address potential glitches. 

Follow these steps using your Roku TV remote controller:

  •   Select the Home tab.
  •   Press the ‘Home’ button five times.
  •   Press the ‘Up arrow’  button once.
  •   Press the ‘Rewind’ button twice.
  •   Press the ‘Fast forward’ button twice.

If performed correctly, your TV should go blank and restart after about 15 seconds, indicating that the cache has been cleared. 

Once the TV restarts, attempt to open the Spectrum channel again, and the issue should be resolved.

7. Log Off and Back in Using the Spectrum App

Re-logging in after experiencing problems with the Spectrum app on Roku will help you resolve the issue quickly. 

Take these actions:

  • Using the Roku app, open the Spectrum app.
  • To exit the Spectrum app, navigate to Settings and log out.
  • Use your Spectrum Name and Password to log in again.
  • Try rebooting your modem, router, and Roku device if the app is still not working properly before trying it again.

Read Also: How to Install Peacock on a Samsung Smart TV

8. Update Roku OS

Confirm if there’s a pending Roku OS software update on your device and download it if available:

  • Press the Home button on your Roku remote.
  • Select Settings > System > System Update.
  •  Click Check Now to manually check for any updates.

If an update is available, your Roku device will download and install it automatically, followed by a reboot.

Note: Ensure your Roku device is connected to the internet for this method.

How to Fix Roku Spectrum App Keeps Turning Off

If you’re facing issues with your Roku Spectrum App repeatedly turning off, follow these steps to troubleshoot the problem:

1. Check Physical Connections

Ensure that all cables connecting your Roku device to the TV are securely plugged in.

Examine for any loose or damaged cables, as they may disrupt the proper functioning of your Roku.

2. Verify Internet Connection

Confirm that your internet connection is stable.

A weak or intermittent connection could contribute to the Roku Spectrum App shutting down unexpectedly.

3. Update the Roku Spectrum App

Make sure your Roku Spectrum App is running the latest version.

  Outdated versions might not be compatible, leading to malfunctions.

4. Internet Router Reset

If the issue persists, reset your internet router.

  • Power it off, wait for a moment, and then power it back on.
  • Check if the problem with the Roku Spectrum App persists after the router reset.

Following these steps can help identify and address the reasons behind your Roku Spectrum App repeatedly turning off.

How to Fix Roku Spectrum App Buffering

If you encounter constant buffering issues with your Roku Spectrum App, follow these steps to address the problem:

1. Check your Internet Connection

  •    Make sure your internet connection is reliable.
  •    Unplug your internet router for 10 seconds or longer, then plug it back in to restart it.

2. Restart Roku

  •    Turn off your Roku device.
  •    After restarting the router, turn on your Roku and try the Spectrum App again.

3. Lower Bit Rate

  • Press the Home button on your remote five times, then press Rewind three times, and Fast Forward two times.
  • Select ‘Bit Rate Override’ to access a menu where you can lower the bit rate.
  • Lowering the bit rate can help prevent buffering, especially with slower internet connections.

4. Troubleshoot Missing Channels in Roku Spectrum App

Follow these steps to resolve buffering issues and ensure all channels are visible on your Roku Spectrum App.

  • Ensure all cables connecting Roku to the TV are correctly attached.
  • Click the Menu button and select Settings.
  • Scroll to Parental Controls and adjust settings if necessary.
  • If you’ve recently added channels, it may take up to 72 hours for them to display in your menu.
  • Unplug your Roku from both the TV and the power source.
  • Leave it unplugged for 60 seconds before plugging it back in.

How to Fix Other Roku Spectrum App Issues  

If your Roku Spectrum App is not working, follow these simple steps to address specific issues

1. Roku Spectrum App Won’t Open/Load

 If the app doesn’t open or load:

  •  Check for updates for both Roku and Spectrum App.
  •  Restart Roku: Unplug it from the TV and power it for 60 seconds before reconnecting.

2. Roku Spectrum Poor Picture Quality

For blurry or poor-quality pictures:

  • Check the internet connection and restart the router.
  • Adjust resolution settings: Home > Settings > Display Type (set to 1080 or 4K).
  • Adjust Picture Mode during playback using the star-shaped button.

3. Roku Remote Not Working with Spectrum

If the remote isn’t working with the Spectrum App:

  • Replace remote batteries.
  • Check for a flashing light on the Roku box when pressing remote buttons.
  • If the light appears, focus on the receiver. Ensure no obstructions and update the Spectrum App.

4. Roku Spectrum App Freezes

If the app freezes frequently:

  • Update the Spectrum App: Home > Settings > System > System Update > Check Now.
  • Clear cache: Disconnect all power cables for 60 seconds, then reconnect and restart Roku.

Contact Spectrum/Roku

If any of the issues listed above persist, contact Spectrum, Roku support or the specific Roku TV brand partner for further support.

Roku TCL: 1-877-300-8837

Hisense Roku TV: 1-888-935-8880

Sharp Roku TV: 1-888-935-8880

LG Roku TV: 1-800-243-0000

Insignia Roku TV: 1-877-467-4289

Philips Roku TV: 1-866-309-5962

Read Also: LG TV Keeps Disconnecting from Wi-Fi (How to Fix?)

To Sum Up 

Troubleshooting and addressing issues with the Roku Spectrum App not only requires a bit of patience but also a systematic approach. 

Whether you’re dealing with app loading problems, remote issues, poor picture quality, or frequent freezes, the steps outlined above offer practical solutions.

Checking for updates, restarting your Roku, ensuring a strong internet connection, and adjusting settings as needed are key to resolving these common issues. 

Regular maintenance, such as clearing the cache and updating apps, can contribute to a seamless streaming experience.


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