How to Fix an Infinix Phone Not Showing Incoming Calls

It can be frustrating when your Infinix phone doesn’t ring or is not showing incoming calls and you don’t fix it.

Missing important calls due to this technical issue makes it vital to diagnose and resolve it promptly.

This comprehensive guide will examine the various reasons for call notifications not showing on Infinix phones.

We will also provide troubleshooting tips and solutions to fix the problem for good.

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Common Reasons for Missed Call Notifications on Infinix Phones

How to Fix an Infinix Phone Not Showing Incoming Calls

Here are some of the most common culprits for an Infinix phone not displaying incoming calls:

1. Outdated Software

Older versions of Android and UI software can cause problems with incoming call display and ringtones. Updating to the latest software improves compatibility and fixes bugs.

2. Interrupted Services

Cellular network issues like poor signal strength, data disconnection, SIM card problems or barred services could prevent calls from coming through.

3. Silent or Vibration Mode

If your Infinix phone is set to silent, vibrate only or Do Not Disturb mode, it will not ring or show notifications for incoming calls.

4. Blocked Contacts

Calls from contacts added to your blocked list will be suppressed and not notify you. Accidental blocking could be preventing certain calls.

5. Call Barring Enabled

Call barring restricts certain types of incoming and outgoing calls. Confirm call barring is not enabled on your SIM card.

6. Faulty Proximity Sensor

A damaged proximity sensor can stop notifications during calls. It mistakenly thinks your phone is constantly held to your face.

7. Glitchy Third-Party Apps

Buggy or battery-optimizing apps may be killing notifications including incoming calls. Remove suspect apps and monitor behavior.

8. Low Storage Space and Performance Issues

Phones with insufficient storage and RAM suffer performance lags that delay or block call display notifications.

9. Hardware and Software Defects

Rare manufacturing faults or firmware bugs can also cause call notification issues on Infinix devices.

Now that we know the potential reasons, let’s go through some troubleshooting steps to resolve your Infinix phone not showing incoming call notifications.

Troubleshooting Steps to Fix an Infinix Phone Not Showing Incoming Calls

Follow these top troubleshooting tips step-by-step to target the issue:

1. Check Network Connectivity and Coverage

Start with basics by ensuring your phone has cellular network coverage and that airplane mode is disabled. Move to an area with strong signal strength and test for incoming call alerts.

Also, check that mobile data is turned on if you rely on VoLTE/VoWiFi calling. Turn your phone off and on to refresh network connectivity as well.

2. Verify SIM Card Condition

Inspect your SIM card for any visible damage or dirt on the gold contacts. Clean it with a dry cloth if required.

Also, ensure the SIM is properly inserted and not dislodged. Switch it to another SIM slot if your phone has dual slots.

Replace the SIM card if it’s damaged or faulty. Contact your carrier to rule out any SIM issues on their end as well.

3. Confirm Software is Up-to-Date

Go into phone settings and check for any pending software updates for Android OS and Infinix UI versions. Install available updates and reboot the device.

Updating to the latest software fixes compatibility bugs that can disrupt notifications.

4. Adjust Notification and Do Not Disturb Settings

  • Open phone settings and go to Apps & Notifications > Notifications
  • Ensure allowing notifications and calls are enabled for Phone app
  • Also, check Do Not Disturb settings and turn off any schedulers for DND mode
  • Allow repeat callers and favorites to bypass DND if enabled

Tweak notification settings to ensure incoming calls can get through without being silenced.

5. Uninstall Potentially Problematic Apps

Look for any apps like battery savers, memory boosters, or third-party call/messaging apps and uninstall them. These could be preventing proper call notifications in the background.

6. Clear App Cache and Data

Wipe the cache and app data for apps like Contacts, Phone, Messages, and the Infinix UI. Reboot the phone and test if it fixes the missing call alert issue.

7. Perform Factory Reset

If no settings seem to work, try a factory reset to wipe out software glitches. Backup data first before resetting your Infinix phone to factory defaults. Replace SIM card as well after resetting.

Test for incoming call display after the reset. This clears out any underlying software bugs.

8. Update APN Settings

As a last resort, update your phone’s APN settings to ensure proper configuration with the network for calls and data. Contact your carrier for correct APN settings.

9. Check for Hardware or Proximity Sensor Damage

If the problem persists after trying all other steps, get your Infinix phone physically inspected for hardware faults.

Drops or water damage could have disrupted sensors and components preventing call notifications. Repair or replacement may be required in such cases.

By systematically going through these troubleshooting methods, you should be able to resolve missed call notifications and display issues on your Infinix device.

Reach out to Infinix support as well if the problem continues after troubleshooting.

Read Also: How To Fix Incoming Call Busy Problems On Android and iPhone

Detailed Troubleshooting Guide to Fix an Infinix Phone Not Showing Incoming Calls

To further help diagnose and fix an Infinix phone not showing incoming calls, here is an expanded troubleshooting guide:

1. Update Your Infinix Phone Software

Start by updating your phone’s operating system, UI version, and other apps to the latest available versions:

  • Go to Settings > Software Update and tap Check for Updates
  • Install any pending Android OS and Infinix UI updates
  • Also update pre-loaded apps like Phone, Contacts, etc. from Play Store
  • Reboot the phone after updating for changes to take effect

Updating eliminates software bugs that could disrupt incoming call alerts.

2. Turn Off Battery Optimization for Critical Apps

Battery-saving features can sometimes kill notifications for certain apps.

  • Go to Settings > Battery > Battery Optimization
  • Tap on Phone, Messages, Contacts apps and select “Don’t Optimize”
  • This will prevent battery-saving interference with call notifications

3. Adjust Notification Settings and Volumes

  • Go to Settings > Apps & Notifications > Notifications
  • Ensure allowing notifications is enabled for critical apps like Phone, Messages, Contacts
  • Tap on each app and confirm notifications are turned on
  • Also set notification sounds and vibrate preferences
  • Adjust incoming call volumes via side volume keys

Tweak notification settings to fix any errors stopping incoming call display and ringtones.

4. Check Do Not Disturb Settings

If your phone has Do Not Disturb mode enabled, incoming calls will be silenced.

  • Go to Settings > Sound & Vibration > Do Not Disturb
  • Turn off Do Not Disturb mode if it’s scheduled or manually enabled
  • Create exceptions for repeat callers and favorites to bypass DND
  • Ensure Do Not Disturb is disabled during troubleshooting

This allows incoming calls to ring and notify you without suppression.

5. Clear App Cache and Data

  • Go to Settings > Storage > Cached data and wipe it
  • Also go to Settings > Storage > Apps and clear cache/data for problem apps like Phone, Contacts, etc.
  • Reboot the phone after clearing app cache and data

This removes corrupt temporary data that could hinder incoming call alerts.

6. Reset Network Settings

  • Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
  • Tap Reset Settings and confirm
  • This will reset all network and connectivity services without deleting data

Resetting network settings may resolve any service errors preventing incoming calls.

7. Test with SIM in Different Slot

If your Infinix phone has dual SIM slots, try inserting the problematic SIM in the other slot.

  • Power down the phone and switch SIM to the other slot
  • Turn phone back on and test for incoming call notifications

This determines if the issue is isolated to a particular SIM slot.

8. Try Another SIM Card

Borrow a friend or family member’s SIM card that’s active on the same carrier network.

  • Power down phone, insert the test SIM and turn it back on
  • Get someone to call the test SIM number to check for notification

This helps rule out any SIM card errors that could be preventing incoming calls.

9. Toggle Airplane Mode

  • Go to Settings and enable Airplane mode for a few minutes
  • Then disable Airplane mode and reconnect to the network
  • Get a friend to call you and check if incoming call shows up

Cycling airplane mode refreshes network connectivity and may resolve service issues.

10. Check If Contacts Are Blocked

  • Open Phone app > Options > Settings > Blocked numbers
  • Look for any contacts that are accidentally blocked
  • Tap on any blocked contacts and select Unblock

Unblocking contacts could restore missing notifications from them.

11. Exclude Third-Party App Conflicts

  • Uninstall any suspected third-party apps like battery savers, call blockers, etc.
  • Also, disable apps that override notifications like chat apps
  • Test for incoming call display after removing potential conflicting apps

This eliminates any third-party apps that may silence or disrupt incoming call notifications.

12. Backup Data and Factory Reset Phone

If all else fails, backup data and perform a factory reset to wipe software glitches.

  • Go to Settings > System > Reset options > Erase all data (factory reset)
  • Tap Reset Phone and confirm to reset the device to factory defaults
  • Test incoming call notification after factory reset

Factory resetting the phone clears up stubborn software bugs affecting incoming call notifications.

13. Contact Infinix Support

If the problem persists after troubleshooting, contact Infinix support through phone, email or chat for assistance.

Provide details of the issue and troubleshooting steps attempted. They can arrange repair or service if required for hardware or software defects.

Persistently following these in-depth troubleshooting steps should help resolve missed incoming call alerts on your Infinix phone.

Reach out for technical support if the problem continues despite your best efforts.

Alternative Solutions to Fix an Infinix Phone Not Showing Incoming Calls

If troubleshooting does not fix missed call notifications on your Infinix device, consider these workaround solutions:

1. Use a Call Forwarding App

Install a call-forwarding app that redirects incoming calls to your Infinix phone to another number that works properly. This ensures you do not miss important calls.

2. Get a New SIM Card

Purchase a fresh new SIM card from your carrier and test it in your Infinix phone. A new SIM card may resolve network-related errors preventing incoming call alerts.

3. Use Dual SIM Mode

If your Infinix phone supports dual SIMs, use the other SIM slot for primary calling functionality while troubleshooting the problematic SIM slot.

4. Try a Different Phone

Use a spare phone and insert your SIM card to check if incoming calls display properly. If yes, the issue lies with your Infinix model.

5. Disable Battery Optimization

Go to Settings > Battery > Battery Optimization and turn it off. This prevents battery-saving features from interrupting incoming call notifications.

6. Leave Your Phone Unlocked

Set your Infinix phone screen lock to none. Also, enable tap to wake and raise to wake features. This allows incoming calls to override the lock screen.

Preventing Incoming Call Notification Issues

Here are some tips to avoid incoming call display issues on your Infinix phone:

  • Promptly install Android OS and Infinix UI updates for latest bug fixes
  • Don’t install unknown third-party apps that may cause conflicts
  • Beware of suspicious or cloned SIM cards that have connectivity errors
  • Maintain ample storage space and limit number of apps installed
  • Avoid dropping or exposing phone to water or high heat
  • Do not root or tamper with the phone’s default software
  • Use phone cases and screen protectors to prevent hardware damage

Following these best practices will minimize technical issues that prevent your Infinix phone from displaying incoming calls reliably.

Read Also: How to Remove a Hacker from My iPhone

To Sum Up

Missed incoming calls on your Infinix smartphone can certainly be annoying and inconvenient.

However, a systematic troubleshooting approach as outlined in this guide should help identify and rectify the problem for good.

Ensure you cover the key software settings, hardware faults, and connectivity issues during diagnosis. Reset the phone to factory defaults if nothing else works.

Also, utilize Infinix customer support channels if troubleshooting does not yield results.

With consistent efforts, you can successfully resolve call notification errors on your Infinix device. This will ensure you never miss an important call again while using your phone.


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